Extended Warranty Program
For Dimplex Electric Fireplaces (Excludes Opti-Myst; Residential Applications Only)
Program Overview
The Dimplex Extended Warranty Program provides peace of mind and protection for your electric fireplace beyond the standard warranty period. Choose the level of coverage that best suits your needs with two flexible tiers.
Extended warranty is applicable for 2 years from original expiry date
Warranty Tiers
| Tier | Price | Coverage | Details |
|---|---|---|---|
| Basic | $200 | Parts Only | Replacement of defective parts due to manufacturer defects. |
| Premium | $300 | Parts & Service | Includes parts and labor for repairs by authorized technicians. |
Key Features & Benefits
Basic Tier ($200)
- Coverage Duration: Extends parts coverage by 2 years beyond the standard warranty.
- What’s Covered: Replacement of defective parts caused by manufacturer defects.
- Service Details:
- Parts shipped directly to the customer.
- Installation by the customer or a local technician (customer's expense).
Premium Tier ($300)
- Coverage Duration: Extends comprehensive coverage (parts & labor) by 2 years beyond the standard warranty.
- What’s Covered:
- Replacement of defective parts due to manufacturer defects.
- Labor costs for repairs by authorized Dimplex technicians or service partners.
- Premium Perks:
- Priority Service: Reduced wait times for repairs.
- In-Home Service: For larger units, when applicable.
Exclusions
The following are not covered under either tier:
- Damage: Caused by misuse, improper installation, or unauthorized modifications.
- Cosmetic Issues: Scratches, dents, discoloration, etc.
- Consumables: Remote controls, batteries, filters.
- External Factors: Power surges, natural disasters, or other external events.
Choose peace of mind today—extend the life of your Dimplex electric fireplace!